Shipping and delivery information

Shipping services

Orders are delivered to the customer’s location when possible and when the provided address is clear, or the order can be collected from the nearest branch of our shipping partner.

Cash on delivery

Cash on delivery is available for all Libyan cities we can ship to. Tronix may add or remove cities at any time. We will contact the customer before shipping; if there is no reply, the order is cancelled. If you cannot receive the order for any reason, message us on Facebook or call our numbers. If you refuse delivery after 24 hours, we will pause your next COD orders until you pay by transfer first, then COD can be used again.

Order confirmation

When we receive your order, we send an email to your address and start preparing it. From that point the order cannot be changed. To change it, contact customer service to cancel, then place a new order.

Preparation and delivery time

Preparing and delivering an order usually takes from a few hours up to 5 business days (depending on the customer’s city), not including official holidays and weekends. If you have not received the shipment after 6 days from confirmation, message us on Facebook or call our numbers.